(1888PressRelease)
September 09, 2009 - The Performance Management Group LLC announces the publication of its long awaited text on lean six sigma, "Lean Six Sigma Service Excellence - A Guide to Green Belt Certification and Bottom Line Improvement."
Published by JRossPublishing and onsale at AMAZON.com, this book is the premiere text on how to apply lean six sigma in a non manufacturing environment. It also provides an inexpensive way to become certified as a lean six sigma green belt.
"Many have read about and heard how six sigma is heavily laden with statistics. The truth is that six sigma is not difficult to apply," says Gerald Taylor, the book's author. This book will be a resource to the front-line supervisor as well as the executive who desires a user-friendly guide to service excellence and customer loyalty.
For a summary of chapters and an overview of the book, logon to:
http://www.helpingmakeithappen.com/leansixsigma.html
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