(1888PressRelease)
June 23, 2007 - Reacting to figures from the Ombudsman of Estate Agents (OEA), suggesting an increase in the number of estate agent-related complaints, Which? spokesperson Jenny Driscoll said that the industry needed to gain the trust of property sellers and buyers.
"There's a problem in the sector," she said.
"We've said for a long time that there has to be an overhaul in the way that estate agents are governed - they really need to be properly regulated. Every time we do research on estate agents, in terms of trust levels they do come out pretty low."
Mr Driscoll added that the number of complaints regarding estate agents might actually be lower than the real level of dissatisfaction among consumers, as many people were not sure where to turn to when they had a complaint.
Julian King from National Homebuyers says: "National Homebuyers offers an alternative to selling on the open market and one of the reasons people use us is to 'avoid contact with estate agents'.
"However, it's important to highlight that it's only a small minority of estate agents that give the industry as a whole a bad name."
National Homebuyers are the leaders in fast property purchases in the UK. As an alternative to selling your property on the open market, the Sussex-based firm guarantees to make a cash offer on each property surveyed, regardless of condition, location or reason for sale.
They can be contacted via their website at www.nationalhomebuyers.co.uk/index.asp.
