(1888PressRelease)
February 13, 2008 - BPO Certifications Institute, Inc., the Texas-based competence credentialing giant has completed the credentialing of the world’s first BPO Talent Management Quality standards and certification for. BPO and Call Center Organizations and is ready to commission the BTMQ10 in India. The BTMQ - which took almost 2 years to validate - is expected to fill the long-felt gap by BPO clients who need a surety on the talent quality and retention capability of vendors before entrusting the latter with their business processes.
The BTMQ10 architecture has 5 levels and proposes to assess the HR and Talent systems of BPO organizations across 10 performance-critical parameters before assigning them a BTMQ10 Level. Typically, a BTMQ10-Level 5 BPO will have the most advanced Talent Management Systems and therefore is likely to exhibit most reassuring levels of Resident Talent Quality, Employer Brand Equity, Talent Retention and Talent Performance/ Productivity.
A BTMQ certified BPO Organization, therefore is expected to be potentially more attractive for clients, employees and investors. A leading consulting organization with a strong presence in Asia and India has been engaged by BCI to manage the Certification audit and standards implementation operations in Asia.
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