AutomobileBDC and ServiceBDC are launching their new product December 15, 2010, PhoneBDC a new and exciting service aimed at the automotive industry
PhoneBDC is an outsourced Telephone appointment setting company. Thier specialty is answering incoming sales calls and setting appointments. They also add the much needed feature of adding guest information into the dealership CRM for future follow up. Scripted and professional, this group of telephone specialists, will set the appointment and follow the script.
- Lexington, KY (1888PressRelease) December 15, 2010 - Brought to you by the same team who brought AutomobileBDC the outsourced Internet department, and ServiceBDC the outsourced service appointment setting service. PhoneBDC is aimed at assisting dealerships in controlling thier incoming sales calls. Whe we spoke with the CEO Matthew T Valentine former Honda dealer "Valentine Honda " here is what he had to say about this new service:
" Most dealers wonder just how many phone ups get lost? How many phone ups make it into your CRM for future follow up? Most stores get 12-18 phone ups per day. In a 26 day work month that's upwards of 450+ phone ups per month. What if they were converted into sales appointments? We now answer each and every sales call coming into your facility. Set appointment or at minimum, put guest information into your CRM for future follow up. We use your web site to answer guests questions after obtaining enough information for future follow up. We set appointments instead of trying to sell the car over the phone. Scripted and consistant, 7am to 11 pm 7 days per week, 365 days per year. "
" In a nutshell here is what we do
1- Taking all incoming sales calls.
2- Script a well rehearsed call, using your web site data to answer questions and attempt to set an appointment
3- Wether an appointment is set or not, we will enter the data into your crm for your future follow up.
4- We will maintain an excel spreadsheet with each appointment set and email to you and your designate each evening
5- If by chance a caller is looking for another department we will complete a transfer back to your designated number, and by department if information is supplied i.e. Parts, Service, Administration office.
Very much looking forward to this launch as we have been asked for months to create this nitch for dealers.
All details and information pertaining to this company can be seen at www.PhoneBDC.com or contacting Matthew T Valentine 859-908-3266.