(1888PressRelease)
April 28, 2009 - What:
Accanto Systems, Oracle and Stratecast (a division of Frost and Sullivan) will present an in-depth look at the challenges facing mobile operators as they strive to introduce and manage modern Mobile Data Services in a converged network environment. The webinar will focus on the use of Customer Service Assurance (CSA) and end-to-end OSS best practices to create greater efficiencies and insights into managing these complicated services.
Speakers:
Karl Whitelock, Senior Consulting Analyst, Stratecast, a division of Frost & Sullivan
Michele Campriani, CEO, Accanto Systems and TM Forum Advisory Board Director
Dave Bilimoria, Senior Director EMEA, Oracle Communications Industry Solutions Group
Joan Huffine, TM Forum
Where:
www.tmforum.org/UpcomingWebinars/MigrationtoMobile/37619/article.html
Panel Topic: Migration to Mobile Data Services – The Necessity of Customer Service Assurance and OSS/BSS Intelligence
In the new age of mobile communications, Mobile Operators have been struggling with a new set of challenges brought on by the complexities of offering legacy and IP-based services while migrating to IP/IMS based infrastructures.
Success in this environment requires an accurate “customer-eye” view of service quality as well as how the services are used. To do this requires a new approach to Customer Service Assurance (CSA), as well as new OSS architectures that provide end-to-end visibility through the entire network and services. This combination allows operators to overcome the significant obstacles introduced by Mobile Data Services.
Attend this webinar to hear and learn:
Cutting-edge approaches to both CSA and OSS in the next generation telco environment.
A front-line perspective on how intelligent CSA and OSS approaches can add a new dimension of insight and analysis into the network and services and allow operators to make faster, more effective decisions.
A blueprint for developing effective CSA/OSS programs.
Real-world case studies from O2 and other operators.
About Accanto Systems
Accanto Systems is the leading provider of intelligent Customer Service Assurance solutions for communications services providers globally. With its unique probe-based technology, Accanto Systems seamlessly delivers in-depth monitoring, analysis and troubleshooting intelligence to operators, enabling them to overcome the challenges associated with migrating to converged, next-generation telecom architectures.
Accanto’s team of OSS and Operations consultants enable each Accanto solution to be fully optimized and integrated into the organizations’ operational and business processes. By offering easy-to-use solutions for maintaining quality and availability of telecom networks, Accanto Systems delivers a customer-centric view that connects operators to subscribers by improving the user experience. For more information, please visit www.accantosystems.com.
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