(1888PressRelease)
October 23, 2009 - abas eB based warranty processing system gives motor home manufacturer Dethleffs a great inside view on their customers’ needs and increases customer satisfaction. Due to automations, processing times for warranties are reduced by more than 30% with a zero error rating. 11 additional countries use abas eB based warranty processing system “GA-online” that is now active in 20 countries all over Europe.
International ApplicableDethleffs distributors in Germany, Austria, Switzerland, France, Great Britain, Italy, Netherlands, Belgium and Bulgaria are using abas eB warranty processing systems GA-online. Estonia, Greece, Hungary, Czech republic, Ireland, Iceland, Latvia, Poland, Romania, Luxemburg and Slovenia are 11 countries that have been recently added to the system. More than 410 users benefit from easy handling and a clear structured access system with 72 authorized dealerships of Pössl Company.
Win-Win situation results in satisfied customers As a result, various advantages are created for Dethleffs, dealerships and customers. Michael Fleschhut, Head of Organization/Data Processing at Dethleffs GmbH & Co. KG, comments, “To maintain and extend our high quality service standard in Europe, we count on abas eB based warranty processing system GA-online, which is currently live in 20 countries. abas eB allows us to overview all warranty claims and their statuses, while data is always up to date. Analysis and statistics are one click away, regarding service and warranty history, for instance. GA-online reduces workloads for warranty claims dramatically. We save around 30% of processing time in comparison to previous processing.“ Of course, the list of advantages is longer.
Retailers are always up to date with their customer‘s contract conditions, are aware of all conducted inspections or repairs, and know when the next maintenance on vehicles are due.
To read more about Dethleffs GmbH & Co. KG using abas eB visit:http://www.abas.de/en/aktuelles/06/dethleffs.htm
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