(1888PressRelease)
November 05, 2008 - New York, NY -- The American Banker's Association (ABA) has approved Edcomm Banker's Academy's bank training course, Achieving Platform Excellence, for continuing education (CE) credit offerings. Achieving Platform Excellence from Edcomm Banker's Academy helps bank professionals to earn credit towards achieving or renewing their Certified Customer Service Representative (CCSR) certification.
The CCSR certification formally recognizes professionals working in the financial services industry who meet the ABA’s standards of knowledge and competence. The CCSR certification helps customer service representatives to become knowledgeable and skilled about sales and service, banking basics, specific business competencies, and ethics. Edcomm Banker’s Academy’s Achieving Platform Excellence meets the CCSR bank training course certification by covering topics such as: The Regulatory Agencies, examinations, Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, Privacy, Right to Financial Privacy Act, Truth in Savings (TISA), Deposit Insurance, Account Ownership Categories, Truth in Lending, Fair Lending, Equal Credit Opportunity Act, Community Reinvestment Act, Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit, Reporting Act, Fair Housing Act, Reg D, Reg E, Reg O, Reg CC, and Servicemembers' Civil Relief Act.
Achieving Platform Excellence is a comprehensive program that teaches the knowledge, skills and attitude that make platform representatives successful. The program gives platform professionals an overview of the industry, prepares them to provide outstanding customer service and reviews the various products and services that the Bank offers.
Since 1875, the American Bankers Associations has been dedicated to representing banks of all sizes on issues of national importance for financial institutions and customers. The ABA brings together all categories of banking institutions to best represent the interests of the financial industry. With a membership comprising of community, regional and money center banks and holding companies, as well as savings associations, trust companies and savings banks, ABA reigns as the largest banking trade association in the country.
The Edcomm Group Banker’s Academy is a 21-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
Contact:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
linda.eagle ( @ ) edcomm dot com
http://www.bankersacademy.com
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