(1888PressRelease)
May 20, 2008 - Dublin, Ohio, - Glomark-Governan announces the release of a new research study that identified a series of actual improvements that have already been achieved by various companies implementing different types of Outsourcing services. The study presents an independent view and analysis of the economic value created and ROI achieved through Outsourcing.
Glomark-Governan research found that cost reductions are not the only types of benefits from Outsourcing. From revenue increase, to customer retention, to staff augmentation, several economic benefits that have been achieved and measured by multiple corporations are included in the study.
“The findings can be used as benchmarks by companies that are considering Outsourcing, as well as to compare their forecasted operational improvements to the benchmarks when constructing an Outsourcing business case,” say Ruben Melendez, CEO of Glomark-Governan.
The study also found that to mitigate this risk, a new trend towards performance-based Outsourcing, which transcends traditional SLAs, has evolved. “These performance-based Outsourcing partnership agreements clearly define financial penalties or rewards for not meeting or exceeding agreed upon metrics,” says Dave Biros, Director of Reliability Services, North America for ABB, one of the world’s leading engineering companies, and one of the many individuals interviewed as part of the study.
Glomark-Governan helps enterprises around the world by providing them the methodology, training, consulting, software tools and necessary benchmarks, to assess and measure the economic value of investments in technology and services initiatives. For more information, please visit www.glomark.com or contact the Glomark-Governan headquarters in Dublin, Ohio, USA, at 614-761-2400.
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