'Managers on the Floor' at Corp Executive Hotel Apartments in Al Barsha, Dubai
In a bid to promote understanding of the contribution made by each staff member to the smooth operation of the hotel, managers at the Corp Executive Apartments - Al Barsha are undertaking a 'Managers on the Floor' cross training programme.
- (1888PressRelease) September 08, 2011 - According to general manager Aamir Pervez, the end result will be a spirit of proactive service that will enhance the customer experience: "All too often, team members in any hotel get immersed in their own area of expertise, neglecting to look at the end result which is one dedicated to guest service," he said.
"What we aim to achieve with this training programme is to project the wider picture so our staff can see what their colleagues contribute to the operation of the property, as well as ensure further development of the individuals themselves who may be stretched in to new areas through taking on different roles."
Under the programme, managers who might usually work in the food and beverage department can be sent to the front office for a spell to experience the 'reception' side of operations, dealing face-to-face with guests, while their colleagues move across to experience the detail needed to run an efficient restaurant and room service operation.
"It's a valuable experience that will pay dividends in enabling our staff to multi-task and this will be felt by guests in terms of enhanced and anticipatory service in future," said Aamir.
The 143-unit Corp Executive Apartments - Al Barsha is located next to the Mall of the Emirates, offering smoking and non-smoking apartments, some with balconies, and all featuring a separate lounge, kitchen, guest toilet, bathrooms with walk-in showers and televisions in both living room and bedroom.
For more information visit www.corp-albarsha.com
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